My mother broke both knees and I couldn't withdraw her money because of biometrics. When I explained the situation to the employee, he said that the bank couldn't do anything because I would have to have a power of attorney, even though I had the password. He spoke of sensitivity and empathy, as this is an elderly woman who is unable to do so. Let them think of solutions for atypical and urgent cases!
Do you want to spend 3 hours in the air conditioning? Just get a password and relax as they take too long to respond.
It's horrible how long it takes to respond
Bank is negligent towards the elderly, they arrive early to receive decent service and have to wait standing outside the branch, even those who have mobility problems, besides being ignored by bank employees and security guards, it would be very good review these behaviors as they are unacceptable with elderly clients!
Very good+more people are needed to help us, people are important, you know, you were called to work because there were a lot of people to deal with. A day ago, I had a lot of people behind me, I didn't tell them how important they were. We miss them all, Eduardo Pinto
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a week ago0
My mother broke both knees and I couldn't withdraw her money because of biometrics. When I explained the situation to the employee, he said that the bank couldn't do anything because I would have to have a power of attorney, even though I had the password. He spoke of sensitivity and empathy, as this is an elderly woman who is unable to do so. Let them think of solutions for atypical and urgent cases!
a year ago0
Do you want to spend 3 hours in the air conditioning? Just get a password and relax as they take too long to respond. It's horrible how long it takes to respond
10 months ago0
Bank is negligent towards the elderly, they arrive early to receive decent service and have to wait standing outside the branch, even those who have mobility problems, besides being ignored by bank employees and security guards, it would be very good review these behaviors as they are unacceptable with elderly clients!
a year ago0
Very good+more people are needed to help us, people are important, you know, you were called to work because there were a lot of people to deal with. A day ago, I had a lot of people behind me, I didn't tell them how important they were. We miss them all, Eduardo Pinto
a year ago